International Orders:
International orders must be shipped on your own shipping account. Some international orders will require a wire transfer.
Call +1-714-613-0100 for more details. Please note that the CUSTOMER is
responsible for all customs, duties and taxes of home country on all
international orders. When delivered, the delivery person may require an
additional payment or you may be billed. This amount due is the duties and/or
customs brokerage fee...this is not a shipping charge. Please check your local
rules and regulations prior to ordering for the amount of these charges.
Wire Transfer:
All orders can be paid for with a wire transfer (some international orders MUST
be paid for with a wire transfer, contact us for more information +1-714-613-0100. Choose "Wire Transfer" as your payment method at check out and
instructions on how to make the wire transfer will be e-mailed to you within 72
hours. Your order will then be shipped once the transfer of funds is confirmed.
Terms:
American Express, MasterCard, and Visa are the preferred method of payment, but
net 30 terms are available for Fortune 500 companies on all orders. Net 30 terms
are also available to publicly traded companies on the New York Stock Exchange
for orders over $1000 (subject to credit approval). All orders with net 30 terms
must be placed on a corporate PO. Corporate POs can be faxed to iPneumatics.com at
1-714-613-0101. All other companies must pay by credit card or wire transfer.
Price Matching:
If you find a lower price on the identical brand and model of an item from a
competitor, we will gladly match it. The item must be a verifiable price. Price
comparisons will only be considered from US based retailers authorized to sell
the products and is in US currency. Price matching can only be done before an order is placed. Please contact our customer service department
at 1-714-613-0100 and we will provide you the details on price verification and
matching. We are unable to offer a low price guarantee on one of a kind or other
limited quantity offers, or when a bonus or free offer is included in the
purchase, or when a price has been unlawfully advertised, or when a price has been advertised lower than allowed by a manufacturer.
Returns and/or Exchanges:
As a National Elite Distributor for the SMC Corporation of America, we are pleased to offer and accept returns of any SMC products purchased from our site that are listed as an SMC Policy Items. Returns are limited to those items which have been purchased within 30 calendar days and are subject to a 25% restocking fee. Unfortunately we cannot accept any returns for Non-Policy Items. You may check the specific part number below to determine which items are eligible for return.
If your item is eligible for return, you will be credited 75% of the original purchase price, not including any shipping costs. Please contact your sales professional to request an RMA (Return Materials Request) as only returns bearing an RMA will be received. All items must be in new saleable condition in the original SMC packaging. Credits will be issued once the item has been received and inspected.
Should you have any questions regarding Returns or Exchanges, please contact [email protected].
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